[hfcm id="1"] [hfcm id="3"] Cancelation Policy - Best Adventure Travel Agency in Jordan
 

Cancelation Policy

We have to require deposits and levy cancellation charges in order to cover all the costs we may incur before the start of a tour including cancellation fees from hotels, cancellation charges from other service providers, etc. The policies below apply in the event of cancelation by the customer, unless stated otherwise.

 

In the cancelation policies below, the term “refund” = refund from total trip price = Cancellation Charge. 

Cancellation Policy for Private tours and “Group Tours”

60+ Days before the trip – 75% refund

31 – 60 Days before the trip – 50% refund

0 – 30 Days before the trip  – no refund

If paying by credit card directly through the office, there is an additional 3% charge to cover the credit card company commission costs, which we still pay even when providing a refund.

Cancellation Policy for “Day Trips”

3+ Days before the trip – 100% refund

0 – 2 Days before the trip  – no refund

If paying by credit card directly through the office, there is an additional 3% charge to cover the credit card company commission costs, which we still pay even when providing a refund.

If we cancel your “Day Trip”

We reserve the right to cancel your “Day Trip” at any time,  in which case a full refund of all monies paid will be made to you. Generally, we will not cancel any “Day Trip”(s) within 24 hours of the trip’s start time unless due to exceptional circumstances.

Agent Confirmation & Payment

For agents, we confirm bookings on written confirmation of a new trip with dates. We require a 25% deposit a minimum of 90 days prior to trip departure and full payment by bank transfer minimum 30 days prior to trip departure. 

 

Please provide the final rooming list at least 90 days prior to the trip date. If this changes last minute, we may not be able to guarantee availability with hotels.

Agent Cancelation Policy

90+ Days prior to the trip – full refund

31 – 90 Days prior to the trip – 75% refund (Up to 20% of group can cancel with no charge)

15 – 30 Days prior to the trip – 25% refund

0 – 15 Days before trip – no refund