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If you cancel your trip and qualify for a refund, as per the cancellation policy, we will process the refund within 1 week of the agreement to the refund. The money will normally be refunded by the same method the payment was made unless mutually agreed by both parties to transfer the refund by a different method.
If you cancel your trip at short notice, but want to keep the credit you have paid for a future trip, this can be mutually agreed. We will generally deduct some cancellation fee for the administrative costs from the first tour, but the outstanding credit can be put towards a new tour, however this must be within 12 months of the date of the first trip, otherwise the full cancellation costs will apply. The credit cannot be transferred to a different person.