Terms & Conditions
Booking Terms & Conditions
In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Additionally, in these Booking Conditions references to “we”, “us”, “our” refer to our company, with further details in the section “Company Name” below.
By making a booking, the first-named person on the booking agrees on behalf of all persons detailed on the booking that:
- he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
- he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
- he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Our Booking Conditions are split into three sections:
Experience Jordan Adventures is the adventure brand for the collaboration between Experience Jordan for Travel and Tourism and Experience Adventures Ltd. Experience Jordan for Travel and Tourism is a licensed tour company in Jordan and is registered with the Ministry of Tourism and Antiquities and Jordan Tourism Board. It is also a member of the Jordan Inbound Tour Operators Association (JITOA) and the Jordan Society of Tourism and Travel Agents (JSTA). Experience Adventures Ltd. is registered in England and Wales. Amman2Jerusalem is a regional sightseeing brand for the collaboration between Experience Jordan for Travel and Tourism and Experience Adventures Ltd.
Booking and Paying for Your Arrangements
A booking is made with us when you pay us a deposit (or full payment if you are booking within 60 days of departure) and we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you.
Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out.
The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 60 days prior to scheduled departure- unless otherwise stated. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in the Cancellation Policy, will become payable.
At time of reservation (if greater than 60 days before the start of the tour) – 25% Deposit
45 days before the start of the tour – Remaining balance
Accuracy of Advertising Material
We endeavour to ensure that the descriptions, information, and prices both on our website and in our advertising material are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
Whilst every effort is made to ensure the accuracy of such information and prices at the time of printing, regrettably, errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.
Travel and Medical Insurance:
Travel and Medical Insurance are not included in our tours. We advise all our customers to get travel and medical insurance prior to travel.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Experience Adventures Ltd (Membership No. 5429), and in the event of their insolvency, protection is provided for the following:
- non-flight packages
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EEA are only protected by ABTOT when purchased directly with Experience Jordan Adventures.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here:
Tour and Transfer Notes:
For the “Driver-Only” trip options, please be aware that no guide is provided. The driver is not allowed to accompany the clients into the sites or give any explanation in or around the official tourist sites.
Guides with languages other than English may be at a supplement. Please check with us.
When crossing the land borders into Jordan, occasionally the Israelis close Allenby Bridge early. This is in special circumstances and is often unannounced; it happens a couple of times a year. It is possible if this happens, to travel via Jordan Valley Crossing which is 90 minutes north of Allenby/ King Hussein Bridge.
Refusal of entry at the border:
As a tour company, we make sure that you have all the information you need regarding crossing the border prior to your trip, however, we have no control over the procedures and systems followed by the border authorities, so we can’t guarantee your entry at the border.
Please be aware that if a customer is denied entry at the border by the border authorities for any reason, we can’t be responsible for that, hence our relevant cancelation terms would be applicable.
Delivery Policy & Method:
In order to get approval to receive Credit Card payment, we have to have a section titled “Deliver Policy & Method” in our terms and conditions. Since we provide services, rather than delivery of products, this section is not really necessary, but here it is anyway.